Unified Communications and IP-PBX Solutions
Computer Kingdom deploys and supports unified communications and IP-PBX solutions for businesses in Pune and across India. From 10-user office phone systems to large call-centre infrastructures, we handle the design, installation, configuration, and ongoing support of VoIP-based telephony that integrates calls, voicemail, video, and messaging onto a single platform.
Our heritage in this space runs deep — we have built and maintain our own DialPro dialer platform on Asterisk/VICIdial, and have deployed phone systems for call centres, medium businesses, and multi-site enterprises.
Unified Communications Services
Common engagements include:
- IP-PBX deployment — Asterisk, FreePBX, 3CX, Yeastar, Grandstream
- Call centre infrastructure — DialPro dialer, queue management, agent workstations
- SIP trunking & carrier integration — SIP trunks, BRI/PRI migration, toll-free numbers
- Multi-site & branch telephony — site-to-site trunks, unified dial plans, failover
- IVR & auto-attendant — menu design, voice recording, time-of-day routing
- Call recording & compliance — storage, retention, search, compliance controls
- CRM/telephony integration — click-to-call, screen-pop, call logging into CRM
- Remote & work-from-home agents — softphones, secure connectivity, home-office setup
Our Process
Every project follows a clear, predictable path. You will always know what stage we are in and what to expect next.
- Discovery & requirements — we meet with your team, map the existing process, and define what “done” looks like.
- Design & planning — architecture, deliverables, technology choices, and milestones are documented before work begins.
- Iterative execution — we work in short cycles and share progress regularly, so feedback is incorporated early.
- Quality assurance — every deliverable is reviewed and tested before it reaches you.
- Deployment & handover — we handle go-live, migration, and training for your team.
- Support & maintenance — post-launch, we remain available for fixes, enhancements, and ongoing support.
Platforms We Work With
We pick the platform based on your scale, budget, and in-house capacity.
- Open source: Asterisk, FreePBX, Issabel, VICIdial, DialPro
- Commercial on-prem: 3CX, Yeastar, Grandstream
- Cloud PBX: cloud-based PBX providers and Microsoft Teams Phone
- Hardware: IP phones (Grandstream, Yealink, Cisco), gateways, session border controllers
- Integrations: Zoho, Salesforce, HubSpot, Freshdesk, Zendesk CRMs
Why Choose Computer Kingdom
- 25+ years of track record. We have been delivering custom IT work in Pune since 1999.
- Local Pune presence. Our team is based at M.G. Road, Camp — in-person meetings and local support are easy.
- End-to-end delivery. We cover discovery, design, build, QA, deployment, and support under one roof.
- Pragmatic technology choices. We pick tools that match your team’s capacity to maintain the system long-term.
- Honest communication. You get direct access to the people doing the work. If something is slipping, you hear it from us early.
Frequently Asked Questions
Should we go on-premises IP-PBX or cloud telephony?
Cloud telephony (hosted PBX) is simpler for small and medium teams with no in-house IT. On-prem IP-PBX makes sense for larger teams, regulated industries, or heavy call-centre operations where per-minute cloud costs add up. We will recommend based on your call volumes and team size.
Can we keep our existing phone numbers when we switch?
In most cases, yes. Indian number portability works for landlines and toll-free numbers, though the process takes 2-4 weeks depending on the carriers involved.
Do you install and configure physical IP phones?
Yes. We source, configure, and install Grandstream, Yealink, and Cisco IP phones. For remote workers we set up softphones on laptops and mobiles.
Can we record calls for compliance or training?
Yes. Call recording is standard in our IP-PBX deployments, with configurable retention, search, and access controls. Encryption at rest is available when required.
Will your phone system integrate with our CRM?
Yes. Common integrations include Zoho, Salesforce, HubSpot, Freshdesk, and Zendesk — click-to-call, screen-pop on incoming calls, and automatic call logging.
Do you support work-from-home agents securely?
Yes. We deploy softphones over encrypted SIP/TLS connections with optional VPN. Call recording, monitoring, and quality metrics all work identically for remote agents.
Start Your Telephony Project
Ready to discuss your requirements? Call +91 99609 03132, email rakesh@ecomputerkingdom.com, or send us a message. Initial consultations are free and no-obligation — we will give you an honest view of whether what you need is a good fit for us.