DialPro - Predictive Dialer for Call Centers
DialPro is Computer Kingdom’s web-based predictive dialer platform for outbound call centres. Built on a proven stack (CentOS, Asterisk, VICIdial, MySQL, VtigerCRM) and refined through years of real-world deployments, DialPro gives call centres the agent productivity tools, campaign controls, and reporting they need to run outbound operations at scale.
DialPro is deployed on-premises or as a hosted solution. It scales from small operations to hundreds of agents across multiple sites.
Major Features
- Inbound, outbound, and blended call handling
- Predictive, progressive, preview, and broadcast dialing
- Web-based agent workstation and admin console
- Integrated call recording with search and playback
- Integrated web-based VtigerCRM
- Three-way calling within the agent application
- Scheduled callbacks — agent-specific and campaign-wide
- Scalable to hundreds of seats on properly sized infrastructure
- Remote and work-from-home agent support
- Multi-campaign setup with per-campaign scripts and pacing
- DNC / DND list scrubbing and time-of-day compliance rules
- Full USA, UK, and Canada call compliance controls
- Standard Telco lines (PRI/BRI) and SIP/VoIP trunk support
- Out-of-the-box support for Sangoma and Digium telephony cards
Who DialPro Is For
DialPro fits call centres across a range of industries and use cases:
- Outbound sales — B2B lead generation, B2C telemarketing, appointment setting
- Collections — early-stage and mature-stage receivables follow-up
- Customer service — inbound helplines, blended with outbound follow-up
- Surveys & research — market research, feedback collection, political polling
- Appointment reminders — healthcare, automotive service, education enrollment
- Membership & renewal calls — gyms, clubs, subscription businesses, insurance renewals
- Loan & financial services — lead qualification, EMI reminders, cross-selling
- Multi-site operations — distributed teams with centralised reporting
Technology Stack
DialPro is built on a proven open-source foundation, extended with Computer Kingdom’s own configuration, integration, and management layer.
- OS: CentOS Linux
- Telephony: Asterisk with VICIdial dialer engine
- Database: MySQL
- Web stack: Apache, PHP
- CRM: Integrated VtigerCRM (optional — integrations with other CRMs available)
- Carriers: SIP trunks from Indian and international providers; legacy BRI/PRI
Why DialPro
- Built for real call centres. Not a general-purpose system retro-fitted for outbound — designed from the ground up for high-volume outbound operations.
- Deployment flexibility. On-premises on your hardware, on a dedicated server we manage, or hosted — your choice.
- Source code available. DialPro is built on open-source foundations — you are not locked into a proprietary black box.
- Cost-effective at scale. No per-seat SaaS licensing; one-time setup plus hosting plus optional support.
- Experienced team. Computer Kingdom has been deploying Asterisk and VICIdial-based systems for over a decade.
Frequently Asked Questions
How is DialPro licensed?
DialPro uses a one-time deployment and setup fee plus ongoing support and hosting. Unlike SaaS dialers, there is no per-agent monthly cost that scales linearly with your team. This is especially cost-effective for operations with 30+ agents.
Can DialPro run on our own servers?
Yes. On-premises deployment is common. We also offer dedicated-server hosting or multi-tenant cloud hosting if you do not want to manage infrastructure.
How many agents can DialPro handle?
A single properly sized dialer server handles 50-100 agents comfortably. Beyond that we deploy distributed architecture with multiple dialer nodes, shared reporting, and load balancing. Largest deployments run several hundred agents.
Is DialPro compliant with Indian telecom rules (TRAI, DND)?
Yes. DNC/NDNC list scrubbing, time-of-day windows, and calling pattern controls are built in and configurable per campaign. For international campaigns we support TCPA, GDPR, and other regional frameworks.
Can DialPro integrate with our existing CRM?
Yes. Besides integrated VtigerCRM, we integrate with Zoho, Salesforce, HubSpot, Freshdesk, and custom CRMs. Click-to-call, screen-pop on incoming calls, and automatic call logging are the typical integration points.
What telephony carriers does DialPro work with?
DialPro supports SIP trunking from any standards-compliant provider — we commonly work with Indian and international SIP trunk providers. Legacy BRI/PRI is supported via Sangoma and Digium cards.
Do you provide training for agents and admins?
Yes. Deployment includes training for agents, supervisors, and system administrators. Written documentation and recorded training videos are part of the handover.
Request a DialPro Demo
Want a demo or a custom deployment quote? Call +91 99609 03132, email rakesh@ecomputerkingdom.com, or send us a message. We will walk you through the product and discuss your specific requirements.