Business Process Outsourcing (BPO) Services
Computer Kingdom provides business process outsourcing (BPO) services from our Pune office. We handle back-office operations, data entry, customer support, document processing, and transaction work for clients in India and abroad. Our BPO engagements fit businesses that want to offload structured, repeatable work to a professional team without building and managing an in-house operation.
With 25+ years operating in Pune and an established call-centre infrastructure (our DialPro dialer platform runs large-scale outbound operations), we have the people, tools, and discipline for serious BPO work.
BPO Services We Deliver
Typical BPO engagements include:
- Back-office data processing — order entry, invoicing, reconciliation, transaction handling
- Data entry & data capture — structured data from forms, images, scans, emails
- Inbound customer support — voice, email, and chat — tier 1 and tier 2
- Outbound calling — lead generation, follow-up, surveys, reminder calls
- Document processing — digitisation, indexing, OCR verification, document management
- Email handling — customer service, ticket triage, escalation
- Transaction processing — application processing, claims handling, KYC checks
- Quality assurance & audit — call monitoring, transaction audit, compliance checks
Our Process
Every project follows a clear, predictable path. You will always know what stage we are in and what to expect next.
- Discovery & requirements — we meet with your team, map the existing process, and define what “done” looks like.
- Design & planning — architecture, deliverables, technology choices, and milestones are documented before work begins.
- Iterative execution — we work in short cycles and share progress regularly, so feedback is incorporated early.
- Quality assurance — every deliverable is reviewed and tested before it reaches you.
- Deployment & handover — we handle go-live, migration, and training for your team.
- Support & maintenance — post-launch, we remain available for fixes, enhancements, and ongoing support.
Platforms & Infrastructure
Serious BPO needs real infrastructure — not just people at laptops.
- Telephony: DialPro (our own dialer), Asterisk, VICIdial, SIP trunks
- CRM & ticketing: Zoho, Salesforce, HubSpot, Freshdesk, Zendesk, custom systems
- Communication: Microsoft Teams, Zoom, Slack, client-provided platforms
- Security: access controls, call recording, screen monitoring, NDAs
- Quality: call recording, dashboards, performance metrics, weekly reviews
Why Choose Computer Kingdom
- 25+ years of track record. We have been delivering custom IT work in Pune since 1999.
- Local Pune presence. Our team is based at M.G. Road, Camp — in-person meetings and local support are easy.
- End-to-end delivery. We cover discovery, design, build, QA, deployment, and support under one roof.
- Pragmatic technology choices. We pick tools that match your team’s capacity to maintain the system long-term.
- Honest communication. You get direct access to the people doing the work. If something is slipping, you hear it from us early.
Frequently Asked Questions
What types of BPO work do you typically handle?
We cover back-office data processing, customer service (email, chat, voice), document digitisation and indexing, outbound telephony, and transaction-processing work. We are not a match for specialised regulated BPO like large-scale insurance claims or medical coding — those need dedicated specialists.
Can you run outbound calling campaigns?
Yes. Our in-house DialPro dialer platform runs predictive, progressive, and preview dialing modes. We handle lead generation, appointment setting, collection follow-up, and surveys, with compliance to DND and telecom regulations.
How do you staff and scale BPO engagements?
Most engagements start with a small pilot team while we refine the process. Once stable, we scale based on volume — typically 2-3 agents per month, faster with advance notice.
What are your pricing models?
Per-FTE monthly (most common), per-transaction (for high-volume stable work), or per-minute/per-call (for voice). We quote after understanding your actual volumes and SLAs.
How do you handle data security for BPO work?
NDAs are standard. For regulated data we work inside client-provided environments. Physical access to the operations floor is controlled. Call recordings, screen monitoring, and audit trails are standard.
What languages do you support for customer service?
English (primary), Hindi, and Marathi are standard. Other Indian languages are available with advance notice and hiring lead time.
Start a BPO Engagement
Ready to discuss your requirements? Call +91 99609 03132, email rakesh@ecomputerkingdom.com, or send us a message. Initial consultations are free and no-obligation — we will give you an honest view of whether what you need is a good fit for us.