Automated Dialing Solutions (Dialer)
Computer Kingdom builds and supports automated dialing solutions for call centres in Pune and across India. We deploy predictive, progressive, and preview dialers that let outbound operations hit the call volumes and agent utilisation they need — while staying compliant with DND and telecom regulations. Our DialPro platform, built on Asterisk and VICIdial foundations, powers dialer deployments from small teams to hundreds of seats.
Dialers matter because agent idle time is the biggest cost in outbound call centres. A well-tuned dialer can double productive call time without hiring anyone.
Dialer Solutions We Deliver
Common engagements include:
- Predictive dialer — high-volume outbound with automated call pacing
- Progressive dialer — one call per agent, auto-dialed when agent is ready
- Preview dialer — agent reviews contact before call is placed
- Blended dialer — inbound and outbound on the same agent pool
- Multi-campaign setup — different lists, scripts, and pacing per campaign
- DNC & DND compliance — list scrubbing, time-of-day rules, regulatory checks
- Call recording & quality — recording, monitoring, coaching, scoring
- Real-time & historical reporting — dashboards, agent performance, campaign analytics
Our Process
Every project follows a clear, predictable path. You will always know what stage we are in and what to expect next.
- Discovery & requirements — we meet with your team, map the existing process, and define what “done” looks like.
- Design & planning — architecture, deliverables, technology choices, and milestones are documented before work begins.
- Iterative execution — we work in short cycles and share progress regularly, so feedback is incorporated early.
- Quality assurance — every deliverable is reviewed and tested before it reaches you.
- Deployment & handover — we handle go-live, migration, and training for your team.
- Support & maintenance — post-launch, we remain available for fixes, enhancements, and ongoing support.
Dialer Platforms We Work With
Different platforms fit different operation sizes and compliance needs.
- DialPro — our own dialer platform, built on Asterisk/VICIdial
- VICIdial — open-source predictive dialer with wide feature set
- Asterisk custom dialers — tailored dialer logic for specialised needs
- CRM integration — Zoho, Salesforce, HubSpot, custom CRMs
- Hardware & carrier: SIP trunks, gateways, PRI cards, session border controllers
Why Choose Computer Kingdom
- 25+ years of track record. We have been delivering custom IT work in Pune since 1999.
- Local Pune presence. Our team is based at M.G. Road, Camp — in-person meetings and local support are easy.
- End-to-end delivery. We cover discovery, design, build, QA, deployment, and support under one roof.
- Pragmatic technology choices. We pick tools that match your team’s capacity to maintain the system long-term.
- Honest communication. You get direct access to the people doing the work. If something is slipping, you hear it from us early.
Frequently Asked Questions
What is the difference between predictive, progressive, and preview dialing?
Preview: agent sees the contact, decides when to call. Progressive: system dials one number at a time when an agent is ready. Predictive: system dials multiple numbers ahead of agents, predicting availability — highest throughput, but requires careful tuning to avoid abandoned calls. Choice depends on campaign type, regulations, and agent count.
Is predictive dialing legal in India?
Yes, within limits. You must comply with DND/NDNC registries, time-of-day rules, and TRAI regulations. We build those checks into the dialer configuration. For international campaigns we handle TCPA, GDPR, and other regional rules.
How many agents can your dialer handle?
DialPro scales from 10 agents to several hundred on a properly sized infrastructure. For larger deployments we distribute across multiple dialer servers with shared reporting and monitoring.
Can you integrate the dialer with our CRM?
Yes. We integrate with Zoho, Salesforce, HubSpot, and custom CRMs — screen-pop on call, auto-log call outcomes, push leads into dialer queues, pull data from CRM into call scripts.
Do you provide the hardware, or do we?
Either. We can spec and supply dialer servers, session border controllers, and headsets, or we deploy onto hardware you already have. Cloud-hosted dialers are also an option.
What about SIP trunking and carrier arrangements?
We work with Indian and international SIP trunk providers and can recommend the right provider based on call destinations and volume. Carrier selection affects call quality and per-minute costs significantly.
Start Your Dialer Project
Ready to discuss your requirements? Call +91 99609 03132, email rakesh@ecomputerkingdom.com, or send us a message. Initial consultations are free and no-obligation — we will give you an honest view of whether what you need is a good fit for us.