Application Maintenance and Support
Computer Kingdom provides application maintenance and support services for software running in production. Whether you have a web application, mobile app, business system, or e-commerce store that was built years ago and now needs ongoing care, we step in to keep things stable — fixing bugs, applying security patches, adding small enhancements, and providing the monitoring that production systems need.
AMS engagements fit two common situations: you built the software in-house and the original team has moved on, or you want to free up your development team from break/fix work to focus on new features.
What Our AMS Engagements Cover
Typical AMS scope includes:
- Bug fixes & issue resolution — defect tracking, diagnosis, fix, test, deploy
- Security patching — framework, library, and CMS updates to address CVEs
- Small enhancements — minor feature changes, reports, UI tweaks
- Monitoring & alerting — uptime, performance, error tracking, log review
- Infrastructure management — server updates, backups, SSL renewals, DNS changes
- Performance tuning — slow query analysis, caching, database maintenance
- Documentation & handover — capturing tribal knowledge so no one is indispensable
- Emergency & out-of-hours support — for business-critical systems with defined SLAs
Our Process
Every project follows a clear, predictable path. You will always know what stage we are in and what to expect next.
- Discovery & requirements — we meet with your team, map the existing process, and define what “done” looks like.
- Design & planning — architecture, deliverables, technology choices, and milestones are documented before work begins.
- Iterative execution — we work in short cycles and share progress regularly, so feedback is incorporated early.
- Quality assurance — every deliverable is reviewed and tested before it reaches you.
- Deployment & handover — we handle go-live, migration, and training for your team.
- Support & maintenance — post-launch, we remain available for fixes, enhancements, and ongoing support.
Platforms We Support
We take on support for applications built in a wide range of technologies.
- Web applications: PHP (LAMP), .NET, Node.js, Python, Java
- CMS: WordPress, Joomla, Drupal, Magento, WooCommerce
- Databases: MySQL, MS-SQL, PostgreSQL, MongoDB
- Infrastructure: Linux, Windows Server, shared hosting, VPS, AWS, Azure
- Mobile: React Native, Flutter, native iOS (Swift), native Android (Kotlin/Java)
Why Choose Computer Kingdom
- 25+ years of track record. We have been delivering custom IT work in Pune since 1999.
- Local Pune presence. Our team is based at M.G. Road, Camp — in-person meetings and local support are easy.
- End-to-end delivery. We cover discovery, design, build, QA, deployment, and support under one roof.
- Pragmatic technology choices. We pick tools that match your team’s capacity to maintain the system long-term.
- Honest communication. You get direct access to the people doing the work. If something is slipping, you hear it from us early.
Frequently Asked Questions
We did not build the system ourselves. Can you still support it?
Yes. Taking over third-party software is a common engagement for us. We start with a handover/audit phase to understand the codebase, document how it works, set up access, and identify risks, before we go into regular support.
What are your typical support SLAs?
Response times depend on the tier. Critical issues (production down) are typically responded to within 1-2 hours during business days, sometimes with 24x7 cover for business-critical systems. Lower-severity issues have wider windows. We document SLAs in writing before engagement begins.
Do you offer fixed monthly retainers or pay-per-ticket?
Both. Monthly retainers work when volume is predictable. Pay-per-ticket (hours banked in advance) works when volume is low or irregular. Most clients start with a retainer once they know their usage patterns.
Can you help if our original developers disappeared?
Yes, and it is a common situation. We are practised at reading unfamiliar codebases, reconstructing documentation, and getting systems back under proper control.
Do you patch security vulnerabilities proactively?
Yes. We subscribe to advisories for the frameworks and platforms you run on, test patches on staging, and roll them out to production on an agreed schedule. Critical CVEs get handled out of the regular cycle.
Will you add new features, or just fix what breaks?
Both. Retainers typically include a bucket of enhancement hours each month. Larger features go through a scoped change request so we can give you a clean estimate and a delivery plan.
Start a Support Engagement
Ready to discuss your requirements? Call +91 99609 03132, email rakesh@ecomputerkingdom.com, or send us a message. Initial consultations are free and no-obligation — we will give you an honest view of whether what you need is a good fit for us.